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I have been with DVDNow for several months now. Actually it was this time last year that I had my first contact with them. How have things gone since then? Any surprises about the company? What exactly is good about DVDNow, what is bad about DVDNow, and what surprises have I faced since signing up with this company?

This post will be the good. Before any of you start writing saying this is an advertisement for DVDNow please reconsider. The very next post will be only the bad, and there is some bad you should know about.

For those of you that don’t know, DVDNow is a Canadian company that manuafactures DVD Kiosks and sells them to the public. Most of their customers are in the United States of America. They sell their kiosks for 15,000 ~ 19,500 USD. Their Kiosk has a very attractive look to it, holds 112 DVDs, and has side panels that are expandable to hold DVD artwork or revenue generating advertising.

The best part of DVDNow has to be the support staff. While I have not been 100% pleased with each and every call, and while a certain support member has irritated me beyond belief a time or two, they do help us owners when we are in need. Nine out of ten times I am taken care of before I disconnect from our call. They typically are very courteous and helpful.

Setup is a snap. The day my first kiosk was delivered, it took me three times longer to remove the box and shrink-wrap than to set it up. A local computer/technical guy was sent by DVDNow to assist with the setup. Seriously, once the machine is unboxed, you simply move it to the final location, plug in the cat 5, plug in the power, and load up the movies. Some users have experienced an issue with ports on the stores firewall however from what I understand most of these issues are resolved quickly.

Being able to rent movies in their original jewel case is definately a plus. I can sell up to 70% of my movies straight from the kiosk because the customer gets the original DVD case. There is a downside to this and I will discuss it tomorrow in the Bad.

The guts of the kiosk are fairly simple and straight forward. I have had to replace a few parts on my kiosk. While inside I took the liberty of snooping around a little. Most everything in the kiosk is easy to reach and clearly labeled or marked.

The reason I went with DVDNow was its very attractive look and simplistic design. As you can see from the items listed about I have had a few good surprises along the way. Stay tuned for the next installment when we will be discussing the bad.